Privacy Policy


Effective Date: January 1, 2025

Welcome to Medchois.com. Your privacy is critically important to us. This Privacy Policy outlines how Medchois.com (“Medchois”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and services (collectively, the “Services”).

By accessing or using Medchois.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information
  • Full name, email address, phone number
  • Gender, date of birth
  • National ID or health card number (where applicable)
  • Login credentials (email and encrypted password)
b. Medical Information
  • Health symptoms, medical history, prescriptions
  • Consultation records (text, audio, video)
  • Messages exchanged with healthcare providers
c. Payment and Transaction Data
  • Payment method (e.g., credit/debit card, Apple Pay, etc.)
  • Transaction details (amount, status, date/time)
  • Billing information
d. Device and Usage Data
  • IP address, browser type, operating system
  • Device identifiers
  • Access times and pages viewed
e. Cookies and Tracking Technologies
  • Session and persistent cookies
  • Tracking pixels and analytics services (e.g., Google Analytics, Firebase)

2. How We Use Your Information

  • Create and manage your user account
  • Facilitate medical consultations and treatment
  • Provide customer support
  • Process payments and manage subscriptions
  • Improve our Services through analytics
  • Send transactional notifications and updates
  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

a. With Medical Professionals
  • Authorized doctors and healthcare providers who deliver services through our platform
b. With Service Providers
  • Payment processors, hosting services, analytics providers, and customer support tools
c. Legal Disclosures
  • To comply with legal obligations or to protect the rights and safety of Medchois and its users
d. Business Transfers
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

4. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (subject to legal obligations)
  • Restriction: Request limits on how we use your data
  • Objection: Object to certain uses of your data
  • Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at info@medchois.com.

5. Data Security

  • End-to-end encryption of consultation sessions
  • Secure storage of medical records
  • Two-factor authentication (2FA) support
  • Role-based access control for staff and professionals

Despite our efforts, no method of data transmission or storage is 100% secure. Use our services at your own risk.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. We may retain certain information for legal, tax, or regulatory purposes even after your account is closed.

7. Children’s Privacy

Medchois is not intended for use by children under the age of 13 without the supervision and consent of a parent or guardian. We do not knowingly collect personal data from children without appropriate consent.

8. International Users

Your information may be stored and processed in countries outside your own, including the Kingdom of Saudi Arabia (KSA), where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your data internationally.

9. Third-Party Services

Our platform may include links or integrations with third-party tools or services (e.g., payment gateways, video platforms). These services have their own privacy policies and are not covered by this document. We encourage you to review their policies.

10. Cookies and Tracking

  • Keep you logged in
  • Remember your preferences
  • Analyze site usage
  • Improve service performance

By using our site, you consent to our use of cookies. You may manage cookie preferences through your browser settings. A cookie banner is displayed on our site for compliance.

11. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data under one of the following legal bases:

  • Your consent
  • The performance of a contract
  • Compliance with a legal obligation
  • Our legitimate interests (provided your interests do not override them)

You have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this page periodically.

13. Contact Us

Medchois
Email: info@medchois.com
Location: RYD, Kingdom of Saudi Arabia